Webchat and Web call Solution 

The Webchat and Webcall Management solution from Fintech ERP is a powerful module that helps financial brokers manage their online customer interactions as well as inter- communications within the company. It provides a range of features which includes personalized webchat and webcall options, automated customer support chatbots, and detailed reporting and analytics. With this solution, brokers can easily design, customise, and manage their customer conversations and ensure they are handled efficiently and effectively.

Advantages & Features:

• Automatically route customer conversations to the most appropriate team member
• Quickly create and manage automated customer support chatbots
• Personalize webchat and webcall interactions with customers
• Analyze customer conversations and get detailed reporting and analytics
• Easily manage customer conversations and customer information
• Integrate with other customer service solutions and customer relationship management (CRM) systems
• Enhance customer experience and foster customer loyalty.